Customer Services
KS Boutiques Customer Service Policy
At KS Boutiques, we are committed to providing our customers with exceptional service and a positive shopping experience. We believe in treating all customers with respect and courtesy.
How to Contact Us:
Our dedicated customer service team is here to assist you with any inquiries or concerns you may have. You can reach us through the following channels:
- Live Chat: Available on our website during business hours (Saturday-Thursday, 9:00 AM to 10:00 PM Egypt Standard Time)
- Social Media: Direct message us on Facebook or Instagram (We monitor these channels during business hours).
Resolving Your Concerns:
If you have a question, concern, or complaint, please don’t hesitate to contact us. We will do our best to address your issue promptly and professionally. Here’s how we handle concerns:
- Listen and Understand: We will actively listen to your concerns and gather all necessary information.
- Offer Solutions: We will work with you to find a fair and satisfactory resolution.
- Timeframe: We strive to resolve most issues within 7 business days. For complex issues, we will keep you informed of the progress.
- Escalation Process: If your concern is not resolved to your satisfaction, you can request to speak with a supervisor.
Returns and Exchanges:
We want you to be happy with your purchase! If for any reason you need to return or exchange an item, please refer to our detailed Return & Exchange Policy on our website. The policy outlines the timeframe for returns/exchanges, acceptable conditions, and who covers return shipping costs.
Accessibility:
We are committed to providing accessible customer service for customers with disabilities. If you have any accessibility concerns, please do not hesitate to contact us. We will strive to accommodate your needs.
Your Feedback Matters:
We value your feedback and appreciate you letting us know how we can improve your shopping experience at KS Boutiques. Please share your feedback with us through any of the contact methods listed above.
Employee Training:
Our customer service team is comprised of knowledgeable and professional representatives who are dedicated to providing exceptional service. They undergo regular training to ensure they can effectively assist you with your inquiries.
We appreciate your business and look forward to serving you!